The Nairobi Hospital Laboratory Services

The Nairobi Hospital Laboratory offers timely and accurate diagnostic services.

Our Values

We are dedicated to offering patients and their families, efficient service and great value for their money .

We are devoted to providing a warm, friendly and caring environment in which patients can recover.

We are an organization that inspires our staff to achieve the extraordinary and develop the best careers.

We pursue superior performance and quality in all we do, to build and preserve the Hospital’s clinical, organizational and financial strength.

We recognize the value of strong internal and external partnership to accomplish our goals.

Patient Charter


We promise:

  • To treat you with respect and dignity
  • To accord you privacy during consultation, examination and treatment
  • To handle your information with confidentiality
  • To serve you in an atmosphere of trust, safety and comfort
  • To give you information on your condition and management
  • To identify ourselves while attending to you
  • To provide you with effective and timely communication
  • To provide you with a channel to give feedback about our services


You will be expected:

  • To provide us with complete and accurate information to assist in determining your care
  • To follow the recommended treatment plan
  • To inform us of any changes in your contact details
  • To show respect and consideration for other patients and staff
  • To settle your financial obligations

Our Vision

To be the leading healthcare institution in the region providing world-class treatment and services.

Our Mission

To offer patients the best care, using advanced technology in an atmosphere of trust, safety and comfort.