The Nairobi Hospital Laboratory Services

The Nairobi Hospital Laboratory offers timely and accurate diagnostic services.

Our Values

Dedication:
We are dedicated to offering patients and their families, efficient service and great value for their money .

Empathy:
We are devoted to providing a warm, friendly and caring environment in which patients can recover.

Inspiration:
We are an organization that inspires our staff to achieve the extraordinary and develop the best careers.

Quality:
We pursue superior performance and quality in all we do, to build and preserve the Hospital’s clinical, organizational and financial strength.

Partnership:
We recognize the value of strong internal and external partnership to accomplish our goals.

Patient Charter

OUR PROMISE

We promise:

  • To treat you with respect and dignity
  • To accord you privacy during consultation, examination and treatment
  • To handle your information with confidentiality
  • To serve you in an atmosphere of trust, safety and comfort
  • To give you information on your condition and management
  • To identify ourselves while attending to you
  • To provide you with effective and timely communication
  • To provide you with a channel to give feedback about our services

YOUR OBLIGATIONS

You will be expected:

  • To provide us with complete and accurate information to assist in determining your care
  • To follow the recommended treatment plan
  • To inform us of any changes in your contact details
  • To show respect and consideration for other patients and staff
  • To settle your financial obligations

Our Vision

To be the leading healthcare institution in the region providing world-class treatment and services.

Our Mission

To offer patients the best care, using advanced technology in an atmosphere of trust, safety and comfort.